Questions about HOPS24
This explains what the platform handles, what both sides arrange directly and how providers can list their first unit.
If you want to hire equipment
How do I find suitable equipment?
Search by location, postcode and date. Check the size, delivery area, price and details about delivery, setup and accessories.
Is a listed unit automatically available?
No. The provider confirms availability and delivery for your date. An enquiry is not a booking confirmation.
Who is my contract with?
Your contract is directly with the provider. HOPS24 supplies the listing and the enquiry; you discuss everything else directly with the provider by email or phone. HOPS24 is not a party to the contract.
What happens after my enquiry?
You receive an automatic confirmation by email. The provider receives your enquiry and may get in touch with you directly by email or phone – check your spam folder too. From then on you write to each other directly, no longer via HOPS24. A reply is not guaranteed; feel free to contact other providers at the same time.
Does an enquiry cost anything?
No. Enquiries via HOPS24 are free and non-binding. You only pay if you conclude a contract with the provider – and you pay the provider directly.
What should I include in an enquiry?
Give the date, venue, service needed and any site restrictions. Ask whether delivery, setup, supervision or collection is included in the price.
How do payment and deposits work?
You agree the payment method, due date and any deposit directly with the provider. HOPS24 does not collect customer funds.
What should I do if there is a problem?
Tell the provider directly and keep a clear record of the issue. You settle repair, replacement, cancellation or refund with your contracting partner.
What is the saved list?
Tap the heart on a listing to save it in your browser (up to 10 listings, no account needed). From your saved list you can send one batch enquiry for all saved listings; each provider only sees their own listings.
What is a search request?
If you can’t find anything suitable, describe your date, location and wishes in a search request. HOPS24 notifies providers who deliver to your location. Providers with something suitable send you a link to their listing via HOPS24; they do not see your contact details. If you like a suggestion, you send your enquiry right there.
How do reviews work?
Only customers who enquired via HOPS24, whose date the provider entered as an order and who agreed to be invited to leave a review can write one. After the event, they receive a personal link by email.
Can I also buy equipment?
Yes. In the marketplace, providers and dealers offer new and used equipment for sale. Your purchase inquiry goes directly to the seller; you agree the purchase contract, payment and handover with each other.
Is equipment available for long-term placement?
Yes, some listings are also available for long-term placement at a fixed location, such as a boxing machine in a bar. The price is shown per month or on request. Choose “Long-term placement” in the enquiry form; location, term and conditions are agreed directly with the provider.
If you hire out or sell equipment
HOPS24 is still building its provider network. You can publish listings and receive direct enquiries, but views, enquiries and bookings are not guaranteed.
What can I list on HOPS24?
Listings in eight categories: bouncy castles & inflatables, game & event machines (e.g. boxing machine), food & drinks (e.g. popcorn, candy floss), furniture & tents, tech & effects, entertainment & kids shows (e.g. clown, magician, face painting), party rooms & venues and other – for hire, as a service, for sale or optionally for long-term placement, provided details, photos and use are lawful.
What do I need for my first listing?
A title, your own photos, location, price per event and a short description are enough to start. You can add operating and equipment details afterwards.
What happens when a customer enquires?
You receive the information from that specific enquiry and reply to the customer directly. You cannot view other providers’ orders or customer data.
Which evidence might I need?
That depends on your business, equipment and use. Keep the relevant business, insurance, manufacturer, maintenance and inspection records up to date.
How do I receive payment?
The customer pays you using the method you agree together. HOPS24 does not collect the amount and therefore does not pay it out to you.
What does it cost providers?
Nothing. The provider account, listings and enquiries are free – no basic fee and no commission. You only pay for what you order yourself – such as an API plan like Business for website widgets without the HOPS24 note.
How do I manage my dates?
You enter agreed jobs in your calendar yourself – enquiries via HOPS24 can be added straight from your enquiries. The date is then shown as taken for further enquiries. External calendars can be imported and exported.
Is your unit ready to hire?
Create the first listing with a title, your own photos, location, event price and short description. Add the remaining details afterwards.
No automatic switch to a paid plan. Contract and payment remain directly between provider and customer.